Commercial Drones

TERMS AND CONDITIONS

PART I – LIMITED WARRANTY

 

Part I – Limited Warranty

Part II – GENERAL TERMS

 

These SKY SALES (PTY) LTD After-Sales Policies (these “Policies”) only apply to SKY SALES (PTY) LTD products you purchased from SKY SALES (PTY) LTD for your own use and not for resale.

 

By using your SKY SALES (PTY) LTD product, you agree to be bound by these Policies. If you are not eligible or do not agree to any of the Terms, do not use your SKY SALES (PTY) LTD product. You may be entitled to a full refund of your purchase of the Product if you return the inactivated Product within seven (7) days in accordance with these Policies.

 

What is Covered

 

Under this Limited Warranty, SKY SALES (PTY) LTD warrants that each SKY SALES (PTY) LTD product that you purchase will be free from material and workmanship defects under normal use in accordance with SKY SALES (PTY) LTD’s published product materials during the warranty period. SKY SALES (PTY) LTD’s published product materials include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications.

 

The warranty period for different products and parts vary, refer to Warranty Period of Main Parts to verify the duration of the warranty for your particular product or parts. The warranty period for a product starts on the day such product is delivered, If you cannot provide invoice or other valid proof of purchase, then the warranty period will start from 90 days after the shipping date that shows on the product, unless otherwise agreed upon between you and SKY SALES (PTY) LTD.

 

How to Obtain Warranty Service

 

If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting SKY SALES (PTY) LTD’s local service. You will need to provide a valid proof-of-purchase, receipt or order number (for SKY SALES (PTY) LTD Direct Sales) for the warranty service.

 

Charges may apply for services not covered by this Limited Warranty. Please contact SKY SALES (PTY) LTD for information specific to your location.

 

Please note that the warranty service is only available in the respective SKY SALES (PTY) LTD service regions where you purchased your SKY SALES (PTY) LTD product.

 

What Will SKY SALES (PTY) LTD Do

 

SKY SALES (PTY) LTD will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. SKY SALES (PTY) LTD may direct you to download and install particular software updates.

 

If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to SKY SALES (PTY) LTD for further examination. SKY SALES (PTY) LTD will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.

 

What This After-Sales Policy Does NOT Cover

 

This policy does not cover the following:

  • Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
  • Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with official instructions or manuals.
  • Water damage or other damages caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.
  • Damage caused by a non-authorized service provider.
  • Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.
  • Damage caused by flights which did not follow instruction manual recommendations.
  • Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)
  • Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).
  • Damage caused by operating the product in an environment suffering from interference from other wireless devices (i.e. transmitter, video-downlink, Wi-Fi signals, etc.).
  • Damage caused by operating the product at a weight greater than the safe takeoff weight, as specified by instruction manuals.
  • Damage caused by a forced flight when components have aged or been damaged.
  • Damage caused by reliability or compatibility issues when using unauthorized third-party parts.
  • Damage caused by operating the unit with a low-charged or defective battery.
  • Uninterrupted or error-free operation of a product.
  • Loss of, or damage to, your data by a product.
  • Any software programs, whether provided with the product or installed subsequently.
  • Failure of, or damage caused by, any third party products, including those that SKY SALES (PTY) LTD may provide or integrate into the SKY SALES (PTY) LTD product at your request.
  • Damage resulting from any non-SKY SALES (PTY) LTD technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.
  • Products or parts with an altered identification label or from which the identification label has been removed.

 

Limitation of Liability

 

WHEN RECEIVING SERVICE, SKY SALES (PTY) LTD IS RESPONSIBLE FOR LOSS OR DAMAGE TO YOUR PRODUCT ONLY WHILE IT IS IN SKY SALES (PTY) LTD’S POSSESSION OR IN TRANSIT, IF SKY SALES (PTY) LTD IS RESPONSIBLE FOR TRANSPORTATION.

 

SKY SALES (PTY) LTD IS NOT RESPONSIBLE FOR LOSS OR DISCLOSURE OF ANY DATA, INCLUDING CONFIDENTIAL INFORMATION, PROPRIETARY INFORMATION, OR PERSONAL INFORMATION, CONTAINED IN A PRODUCT.

 

UNDER NO CIRCUMSTANCES, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, SHALL SKY SALES (PTY) LTD, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY: 1) THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES; 2) LOSS, DAMAGE OR DISCLOSURE OF YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, BUSINESS REVENUE, GOODWILL OR ANTICIPATED SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY OF SKY SALES (PTY) LTD, ITS AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE PROVIDERS FOR DAMAGES FROM ANY CAUSE EXCEED THE AMOUNT OF ACTUAL DIRECT DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR THE PRODUCT.

 

THE FOREGOING LIMITATION DOES NOT APPLY TO DAMAGES FOR BODILY INJURY (INCLUDING DEATH), DAMAGE TO REAL PROPERTY OR DAMAGE TO TANGIBLE PERSONAL PROPERTY FOR WHICH SKY SALES (PTY) LTD IS LIABLE UNDER LAW.

 

AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 

LIMITATION OF WARRANTY

 

TO THE EXTENT PERMITTED BY LAW, EXCEPT AS EXPRESSLY PROVIDED IN THIS LIMITED WARRANTY, SKY SALES (PTY) LTD DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER STATUTORY, EXPRESS OR IMPLIED, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. THE SKY SALES (PTY) LTD ENTITIES DO NOT WARRANT, EXCEPT AS EXPRESSLY PROVIDED IN SKY SALES (PTY) LTD LIMITED WARRANTY, THAT THE PRODUCT, PRODUCT ACCESSORIES, OR ANY PORTION OF THE PRODUCT, OR ANY MATERIALS, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.

 

SHOULD SUCH WARRANTIES CANNOT BE DISCLAIMED, SKY SALES (PTY) LTD LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT SKY SALES (PTY) LTD’S OPTION, THE REPAIR OR REPLACEMENT SERVICES PROVIDED IN THIS LIMITED WARRANTY.

SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

 


 

Part II – General Terms

 

SKY SALES (PTY) LTD guarantees that, subject to the following conditions, Return & Refund Service, Replacement Service and Warranty Repair Service can be requested. Please contact SKY SALES (PTY) LTD for more details. You will be required to fill out a repair form, which should be sent to us along with the to-be-repaired unit.

 

You can request Return & Refund Service:

 

  • Within seven (7) calendar days of receiving a product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
  • Within seven (7) calendar days of receiving a product if the product has a manufacturing defect.

 

Return & Refund Service will not be provided where:

 

  • It is requested beyond seven (7) calendars days of receiving a product.
  • A product sent to SKY SALES (PTY) LTD for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.
  • A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.
  • Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
  • Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.
  • Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.
  • A product is not delivered to SKY SALES (PTY) LTD within seven (7) calendar days after Return & Refund Service confirmation is sent from SKY SALES (PTY) LTD.
  • Other circumstances stated in this policy.

 

You can request Replacement Service:

 

  • Within fifteen (15) calendar days of receiving the product if the product has sustained a substantial damage in transit, provided always that the damage proof issued by the carrier can be provided to SKY SALES (PTY) LTD.
  • Within fifteen (15) calendar days of receiving the product if the product does not match the original description of the product in one or more significant respects.
  • Within fifteen (15) calendar days of receiving the product if the product suffers performance failure.

 

Replacement Service will not be provided where:

 

  • Service is requested more than fifteen (15) calendars days after receiving a product.
  • Legal proof-of-purchase, receipts, or invoices are not provided, or are reasonably believed to have been forged or tampered with.
  • A product sent to SKY SALES (PTY) LTD for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error.
  • A product is found to have no defects after all appropriate tests are conducted by SKY SALES (PTY) LTD.
  • Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.
  • Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
  • Damage is caused by uncontrollable external factors, including fires, floods, high winds, or lightning strikes.
  • Received product has not been sent back to SKY SALES (PTY) LTD seven (7) calendar days after replacement confirmation from SKY SALES (PTY) LTD.
  • Proof of damage during transit issued by the carrier cannot be provided.
  • Other circumstances stated in this policy.

 

What to do Before Obtaining After-sales Service

 

Before obtaining after-sales service, the following steps must be taken:

  • Follow the procedures specified by SKY SALES (PTY) LTD as shown in the “SKY SALES (PTY) LTD General After-Sales Service Flow” part.
  • Backup all data contained on your product’s SD card.
  • Except for flight logs, remove all data, including confidential information, proprietary information and personal information, from the product. Or, if you are unable to remove any such information, modify the information to prevent its access by another party or so that it is not personal data under applicable law. SKY SALES (PTY) LTD shall not be responsible for the loss or disclosure of any data, including confidential information, proprietary information, or personal information, on a product returned or accessed for warranty service.
  • Provide SKY SALES (PTY) LTD with all system passwords, if necessary.
  • Provide SKY SALES (PTY) LTD with sufficient and safe access to your product, so SKY SALES (PTY) LTD can provide service as needed.
  • Remove all additional parts, alterations, and attachments not covered under warranty.
  • Ensure that the product or part is free of any legal restrictions that prevent its replacement.
  • If you are not the owner of a product or part, obtain authorization from the owner for SKY SALES (PTY) LTD to provide warranty service.

 

Product and Part Replacement

 

When after-sales service involves the replacement of a product or part, the replaced product or part becomes SKY SALES (PTY) LTD’s property and the replacement product or part becomes your property. Only unaltered SKY SALES (PTY) LTD products and parts are eligible for replacement.

 

Replacement products or parts provided by SKY SALES (PTY) LTD may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement product or part shall be covered for the time remaining in the original product’s warranty.

 

Use of Personal Contact Information and Data

 

If you obtain service under this policy, you authorize SKY SALES (PTY) LTD to store, use, and process your flight log information and your contact information, including name, phone numbers, address, and e-mail address. You agree and understand that it is necessary for SKY SALES (PTY) LTD to collect, process and use your data to perform service under this policy. We may contact you to inquire about your satisfaction with our service or to notify you about any product recalls or safety issues. SKY SALES (PTY) LTD may request your authorization to access, use and process the vision image data that stored in your aircraft product when you decide to apply for after-sales service. If you refuse to do so, SKY SALES (PTY) LTD may not be able to provide certain after-sales service to you. In achieve these aims, you authorize SKY SALES (PTY) LTD to transfer your information to any country where we do business and to provide it to entities acting on our behalf. We may also disclose your information where required by law.

 

Essential Information

 

  • The warranty period for Return & Refund Service, Replacement Service and Warranty Repair Service may vary with respect to your product, the part experiencing issues, or the country of purchase. Please refer to http://www.Sky Sales (Pty) Ltd.com/service for the warranty period for your product and products in your country.
  • You are responsible for shipping costs when sending product(s) for return, repair or replacement.
  • SKY SALES (PTY) LTD will examine the returned product(s) to identify the problem. If the problem qualifies for service under this policy, SKY SALES (PTY) LTD will bear the cost for refund, replacement, or repair and return the product(s) at our cost to you.
  • If SKY SALES (PTY) LTD determines that the issue in question is not covered by this SKY SALES (PTY) LTD After-Sales Policy, you will have to apply for Customer Paid Repair Service. SKY SALES (PTY) LTD will not start repair until you agree to the cost for repair quoted by SKY SALES (PTY) LTD. If you disagree with the cost for repair, SKY SALES (PTY) LTD will return the product(s) with you burdening the cost of return shipping.
  • Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. These refurbished goods have been tested and are similar to brand new goods in function and appearance. If any refurbished parts or units do not meet our quality assurance requirements, brand new parts or units will be issued. Any replaced parts may come with different serial numbers.
  • Please be aware that where a product is capable of retaining user-generated data, such data may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.
  • Please note that data analysis service will not be provided after warranty expiration.
  • SKY SALES (PTY) LTD does not provide global warranty, customers can obtain warranty service only at a designated SKY SALES (PTY) LTD repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge.
  • For customers in North America, please note: SKY SALES (PTY) LTD products purchased after August 1st, 2016 are covered under warranty only if they are purchased from SKY SALES (PTY) LTD authorized dealers.
  • If a customer in Region A wants to send in their products to a designated SKY SALES (PTY) LTD repair center in the Region B, the customer will need to get the consent of SKY SALES (PTY) LTD and bear customs duties, taxes, customs clearance, and other costs incurred.
  • If the aircraft is water-damaged, its performance may be severely affected, and the aircraft will be beyond repair. So a replacement service is provided, instead of repair services, if the product is sent in.
  • Before sending your product for repair, please remove any customized decorations and items on it (including but not limited to decorative stickers, UAS stickers, paintings, etc.). SKY SALES (PTY) LTD will not be responsible for any damage or loss that may occur to these customized decorations and items.
  • To guarantee your legal rights, please check whether your product is intact (check whether any damage has occurred to your product during transportation) when signing for it. If the product has a defect, please report it to us within seven (7) days of signing for it; or it will be deemed that the product you signed for is intact and fully functional.

 

 

 

Warranty Period of Main Parts

 

Matrice 600 \ Matrice 600 Pro

Central Board

12 Months

Remote Controller

12 Months

Remote Controller Channel Expansion Kit

12 Months

Motor

6 Months

Battery

6 Months and Charge Cycle less than 200 Times

Battery Charger

6 Months

Battery Charging Hub

6 Months

Frame

No Warranty

Propeller

No Warranty

Matrice 200 \ Matrice 210 \ Matrice 210-RTK

MC

12 Months

Battery

6 Months and Charge Cycle less than 200 Times

Battery Charger

9 Months

Battery Charging Hub

9 Months

Propeller and Propeller Mounting Plates

No Warranty

Remote Controller

12 Months

Frame

No Warranty

D-RTK Antenna

6 Months

D-RTK Processor

12 Months

Gimbal Mounting Connector

No Warranty

Datalink Pro

12 Months

Datalink ProAntenna

3 Months

Matrice 200 V2\Matrice 210 V2\Matrice 210 RTK V2

Flight Controller System

12 Months

FPV Module

6 Months

Propulsion System (Excludes propellers and propeller mounting plates.)

6 Months

Airframe (Excludes shell, landing gear base, and FPV module.)

12 Months

Propellers, Propeller Mounting Plates, Shell, and Landing Gear

No Warranty Period

D-RTK 2 Antenna (Excludes Mounting Bracket)

6 Months

Remote Controller

12 Months

Intelligent Flight Battery (TB55)

6 months if it not been cycled over 200 times.

WB37 Intelligent Battery

6 Months

Charger

9 Months

Charging Hub

9 Months

D-RTK 2 Station

12 Months

D-RTK 2 Accessory

No Warranty Period

Single Upward Gimbal Connector

6 Months

GPS Kit (Excludes Mounting Bracket)

6 Months

Manifold 2 UAV Installation Kit

3 Months

Carrying Case

3 Months

Other Accessories

No Warranty Period

Matrice 100

Central Board

12 Months

Motor

6 Months

Remote Controller

12 Months

Battery

6 Months and Charge Cycle less than 200 Times

Battery Charger

6 Months

Battery Charging Hub

6 Months

Frame

No Warranty

Propeller

No Warranty

CrystalSky

Monitor

12 Months

Intelligent Battery Charging Hub

12 Months

Remote Controller Mounting Bracket

12 Months

Intelligent Battery

6 Months

Mavic 2 Enterprise \ Mavic 2 Enterprise Dual

Main Controller

12 Months

Gimbal and Camera

6 Months

Vision Positioning System

6 Months

Propulsion system(excluding propellers)

6 Months

Remote Controller

12 Months

Battery

6 Months and Charge Cycle less than 200 Times

Charger

12 Months

Battery Charging Hub

6 Months

Frame

No warranty

Propeller

No warranty

M2E Spotlight

12 Months

M2E Speaker

12 Months

M2E Beacon

12 Months

Phantom 4 RTK

MC

12 Months

Gimbal Camera

6 Months

Vision Positioning System

6 Months

Propulsion system (excluding propellers)

6 Months

Remote Controller

12 Months

Remote Controller with Built-in Screen(Screen)

6 Months

Remote Controller‘s Battery

6 Months

Remote Controller‘s Charging Hub

12 Months

Battery

6 Months and Charge Cycle less than 200 Times

Battery Charger

6 Months

Frame

No warranty

Propeller

No warranty

EPP Box

No warranty

Dongle

No warranty

Others

No warranty

D-RTK 2 High-Precision GNSS Mobile Station

D-RTK 2 Body

12 Months

Charging Hub

12 Months

Intelligent Battery(WB37)

6 Months

AC Power Adapter

6 Months

Power Adapter II

6 Months

Other Accessories

No Warranty

Gimbals for Industrial Solutions
Z30 \ Zenmuse XT \ Zenmuse XT2

Gimbal

6 Months

Camera

6 Months

 

 

 

SKY SALES (PTY) LTD General After-Sales Service Flow

 

 

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Terms and Conditions

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